Glencore Holding previously used separate software applications for each HR administration task. In implementing NEXON’s integrated HR system, their goal was to automate the payroll and workforce administration as much as possible, so that they could not only reduce the amount of errors but also free up a lot of HR staff time. Through introduction of the self-service system they could even manage to increase employee satisfaction. An interview with Judit Demeter HR-director.
Our most important goal was to automate the payroll and workforce administration as much as possible, so that we could not only reduce the amount of errors, but also free up a lot of time for our HR staff.
Employee satisfaction has also increased as a result of the transparency and traceability of the payroll process.
The implementation of the self-service system effects all employees of the company. How did you solve the internal communication, and what was the feedback from the employees?
Our employees are happily using the NEXON self-service system even in a factory environment. In the factories, there is a networked computer in the plant manager's office and we asked for an email address for everyone from central IT. Each employee logs in to his or her site at least once a month, since he or she can conveniently download the payslip from there, at the right time for her or for him. And the company no longer has to mail these documents or distribute them, which reduces the administrative burden and contributes to the paperless environment.
A few years have passed since introduction. How do you see your goals being achieved?
We have fully achieved our goals. After launching in January 2017 and solving the initial problems, we have achieved a perfect payroll calculation from April onwards – to the highest satisfaction of our colleagues – and we have kept up this performance ever since.
The workload of the HR team has gradually decreased, as operation of the new software has become a routine. We can use the time freed up to do other value-creating tasks,
which has significantly improved the role and perception of HR within the organisation.